HDFC Bank — Complaining about program management fee

rajuvdandu

Mar 30, 2016

Address: Hyderabad, Andhra Pradesh

I am a preferred customer with HDFC bank since last 13 years, and maintains very good balances through out the year. I am not happy with the Program Management fee that they started charging, WITHOUT any notification. Why cant the bank send some notification about this beforehand, I am feeling like cheated when they deduct money without any notification. I am sincerely requesting the bank to refund my money that they deducted from my account WITHOUT any notification.

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Comments

HDFC Bank Customer Care

from Mumbai, Maharashtra

Mar 31, 2016

Verified Support

Dear Customer,

HDFC Premier Banking Programme is committed to provide quality experience to our customers. As a privileged customer, you are entitled to a host of exclusive privileges like discount on locker charges, preferential pricing on loans and cards, dedicated Relationship Manager, unlimited free usage of domestic ATMs and many others. Kindly provide us your account details or registered contact details so that we can reach out to you. Alternately you can write to us at [protected]@hdfcbank.com or contact your Relationship manager for any more information on the same.

-Anay
HDFC Bank Customer Assistance

guptashail

from Gurgaon, Haryana

Apr 3, 2016

I agree with Raju. I'm also a Premier banking customer of HDFC and is unhappy with this new fee. That too every Quarter!

We are providing premium business to HDFC. All services offered by HDFC are voluntary and to retain high worth customers. Why do I need to pay a fee on these services? We never asked for these services explicitly.

thanks,

Shailender