HDFC Bank — complaint about sector 43 chandigarh branch

Address: Sector 43, HDFC Life , Chandigarh

I have visited your branch of sector 43, chandigarh. I waited in the waiting area for about 1 hour and 35 minutes for my policy work. The system i have observed is people are coming and going directly to the counter without any number. When i have reported this matter to manager mr. Mandeep singh over there and he was only trying to make me calm an making excuses that we are not attending any person without token number. When i showed him the live condition there when people are were indeed being catered to without a token number, he had no answer.
The main point is the system is wrong and long awaiting in office premises for such a long time in this pandemic situation is not safe at all. The branch manager was sitting in branch without mask. Which puts the bank name in a bad picture. Please look into this matter seriously.