[Resolved] HDFC Bank — Complaint against guaranteed cash back

Ammanigirl

from Coimbatore, Tamil Nadu

Jul 6, 2017

Address: 411014

Respected Sir/Madam

This mail is regarding the cash back scheme on purchase of Apple iPhone on march 23 2017 .
As mentioned above, I purchased a iPhone 5s with IMEI no:[protected] through my HDFC card no. [protected] and bill code :[protected] from Vijay sales, address: PMT bldg, sadhu vaswani chowk, Pune station RD, Pune.

I would like to inform you that the cash back was promised within 90 days and as it's already been 100 days, I am still not credited with the said amount in my account.

Kindly look into the matter and try to resolve my issue as soon as possible . Please take this into consideration

Thank you
SHAJI GEORGE
HDFC BANK customer

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Aug 10, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 07, 2017

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed with regard to Iphone Cash Back offer. We request you to confirm the statement in which the transaction is reflecting to enable us to investigate further. We request you to bear with us in the interim. For any further clarifications, You may write to us at: [protected]@hdfcbank.com and we shall assist you. The reference number for this interaction is [protected].

-Anay
HDFC Bank Customer Assistance