[Resolved] HDFC Bank — complaint against staff of hdfc branch majitha road, amritsar

Sarbjit Singh Maan

from Jaito, Punjab

Aug 10, 2017

Address: 143001

I, sarbjit singh, asi, have a salary account no. [protected] with hdfc, majitha road, amritsar. On 4.8.2017 i went to the above said branch to deposit the cash.in a long queue of customer i reached to mr. Swati arora, teller. She refused to deposit the cash and misbehaved with me. Meanwhile mrs. Sumona mohindru and a person sitting on the seat of mr. Rohit sharma came to meet and started hitting and quarreling with me. I was shocked on the behavior of the branch staff and their such kind of behavior depressed me deeply. You can enquire all this matter on the cctv footage on 4.8.2017.

Kindly look into the matter and take strict action against mrs. Swati arora and mrs. Sumona mohindru.

Hoping for quick action

Sarbjit singh
[protected]
[protected]

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Sep 14, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 14, 2017

HDFC Bank Customer Care's response Dear Customer,
We affirm that at HDFC Bank Limited, we are working continuously towards providing quality service to all our customers. We assure that HDFC Bank at all times acts with diligence, in good faith, and in no manner prejudicial to the interest of its customers.

It is most unfortunate that, despite our good intentions and endeavors, you have had to undergo some discomfort as the branch's systems were down at that point of time.

We also understand that our Branch Manager had already spoken to you the same day and addressed your concerns. For any further assistance, please feel free to speak to our Branch Manager Mr. Parvesh Srivastava on [protected] /[protected].
-Manoj
HDFC Bank Customer assistance