[Resolved] HDFC Bank — complaint regarding deduction of charges on swiping machine

murigad

from Visakhapatnam, Andhra Pradesh

Oct 5, 2017

Address: Visakhapatnam, Andhra Pradesh, 530001

Sir,
I opened a current account in hdfc bank at dabagarden branch, visakhapatnam recently.
They also offered to give swiping machine of hdfc free of cost, for the account.
I asked them regarding the charges and usage they didnt tell me anything about it, just said it is free sir u use it without any problem.

After two months they started deducting charges from my account, and when i inquire about it, they told me that i should swipe minimum 1 lakh for each month or else i will be charged for it 600/- rs.

They told the new rule is passed after i took the machine, and also they told me that on swiping a debit card of customer i will be charged 1% of the amount, but on swiping 7788/- rupees from one customer 235/- rupees were deducted from my account which is nearly 3%.

After getting irritated i gave a letter for disconnection for the swiping machine, they took the request online and gave me the number 9and7609385 they told they will collect the machine from my shop in few days, but still no one came today 10 days over, just because they want to continue charge me for the inactive machine too.

Hdfc staffs are just wanting to cheat and misguide customers for their commision. Please look into the matter and get my complain resolved as soon as possible.

Thanking you,
Murtaza gadli
[protected]

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Nov 6, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2017

HDFC Bank Customer Care's response "Dear Customer,

I request you to share your complete issue, account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance"

Verified Support

Oct 06, 2017

HDFC Bank Customer Care's response Dear Customer,

We are not able to trace your complaint basis the details shared by you. Kindly write to us at [protected]@hdfcbank.com and share us your mobile number, account details, name and complete address of your shop/establishment so that we can assist you. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance

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Comments

Saini Baljinder

from Patiala, Punjab

Oct 5, 2017

Dear sir

i have credit card of hdfc bank and previously my credit limit was 75000 Rs. which is useful to me. but now i checked my credit limit has been changed to 55000 with out intimate me.
so i requested you to solve my problem so we can use your credit card in future.

My credit card no. 5241/8104/0295/7021
Name baljinder Singh.

unseen

from Chandigarh, Chandigarh

Oct 5, 2017

My online banking login account does not show correct closing balance it show 800 less than correct closing balance.My account no. is [protected] and IFSC CODE is HDFC0003006 .kindly check it and correct it otherwise i will go to consumer court on next working day .