[Resolved]  HDFC Bank — conflicting information on minimum amount in senior citizen savings account

Address: 411013

I have a senior citizen saving account no. [protected]. I was told at the bank that the minimum amount was rs 5000. I have maintained that amount and yet get smses sayng that my account is below the minimum - even though it has not been below rs 8000 plus in that period.
Even after i spoke to a relationhsip officer at the wanowrie branch in pune, i still got another sms saying that my balance had been below the minimum in july.
I wish i could say that i was surprised at this lack of inefficiency but unfortunately my previous experience of trying to settle a grievance has lowered my expectations of the level of hdfc services.
Please ensure that i do not get any more inapplicable messages in the future.
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Sep 25, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Aug 24, 2017
HDFC Bank Customer Care's response
Dear Customer,
We request you to share the contents of the SMS received by you on [protected]@hdfcbank.com for us to investigate in the matter. Kindly mention reference Id TTU[protected] in the subject line
-Manoj
HDFC Bank Customer assistance
 
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