| Address: Meerut, Uttar Pradesh, 250004 | | Website: www.hdfcbank.com/branch-atm-locator/hdfc-bank-banks-garh-rd-meerut-19122/Home |
With due respect, it is to kindly inform you that my father sh. Suresh singh saini had taken hdfc life sampooran/samridhi insurance policy number[protected] on 14 march, 2012 (Copy attached) from hdfc branch suryansh plaza 171/1, taru kunj, garh road garh road meerut-250004 uttar pradesh. Later my father had assigned this policy to me (Copy of assignment attached).
The last premium of the policy along with necessary documents were submitted on 17.04.2017 (Copy of acknowledgement attached). At the time of final premium payment i was informed that my claim will be processed soon but i have not received my claim till date i. E. 30.05.2017.
Initially when i visited the concerned branch i was given some false technical reasons such as your kyc document in the branch is due, your branch refused to accept the amount etc. For not processing the same. When i contacted my branch for the same then it was found that no such communication was done by the hdfc branch. Now when asked, bank officials say that it will be done on next day but no result so far.
In this regard, please refer to irda notification (Protection of policy holder's interests) regulations, 2002 dated 26 april, 2002 wherein it is stated that "a life insurance company, upon receiving a claim, shall process the claim without delay. Any queries or requirements of additional documents, to the extent possible shall be raised all at once and not in a peace meal manner, within a period of 15 days of the receipt of the claim". As per the notification claim should be disbursed withing 15 days but even after 30 days the claim has not been processed by the bank and i am made to visit the branch again and again. Due to this i am suffering a lot.
In view of the above, you are requested to take necessary action at your end to expedite the process of my claim.
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