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[Resolved]  HDFC Bank — conversion of salary account to savings account without any intimation

Hi,

I had a salary account from hdfc bank since 2011. I moved from that company to banglore from 2011 itself. Now the hdfc account is converted into salary account to savings account (Negative charges) without any proper information through sms/email. I do check with the support services they are stating that we have the rules to convert without the information of the customers.

I was really fed up when seeing the negative balance in the account. I was transferred rs.2000 on 14th of nov 2017. Without the proper intimation they taken 2000 rs for amb chrg incl gst.

This is not the rules/ terms and conditions they are cheating the customers to make money. Thats why they're offering credit cards, personal loans, car loans for corporate professions to suck the blood of the customers and running this concern.

I read the rbi rules and regulations.

https://rbidocs.rbi.org.in/rdocs/notification/PDFs/MBLRDC201114.PDF

Rbi says without the proper intimations is not fair for the banks to make negative charges. They has the right to cut the services of banking.

There is no proper response from the hdfc till now.
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Jan 1, 2018
Complaint marked as Resolved 
Money got reversed back and they made all negative balance as Rs.0.00
HDFC Bank customer support has been notified about the posted complaint.
Nov 27, 2017
Updated by ragavpandi I have hdfc salary account and i didnt used this account from 2011 onwards. Then in 2015 from bank they told to pay rs.496 for dormant charges. I was paid that amount and i didnt used that account totally.. Now i was planned to use that hdfc account. So i was paid again dormant and i was transferred my rs.2000 to that account number. However i just saw my statement before transacting rs.8000 from my other account and to my surprise amb chrg incl gst for may2017-mir[protected], amb chrg incl gst for apr2017-mir[protected], amb chrg incl gst for nov2016-mir[protected] are deducted. I would like to inform you that i had switch my job on 2011 itself and from the period of[protected] salary was not credited. For that i was paid rs.500 dormant. And from[protected] i was just transferred rs.2000. Without any intimation from hdfc bank they changed my salary account to savings account. Then why am i charged this amb chrg deductions and for the period of nov 2016, apr 2017 and may 2017.. I request you to credit the amount deducted...
Verified Support
Nov 28, 2017
HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days.

-Anay
HDFC Bank Customer Assistance
Verified Support
Dec 13, 2017
HDFC Bank Customer Care's response Dear Customer,

Your email has been received vide ref id[protected]. We will review the case and respond to you within 5 working days.

-Anay
HDFC Bank Customer Assistance
 
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Comments

how many days it will take sir.. you sent this reply mail on 28th Nov 2017... You mentioned like 3 working days we will revert you... But till now i didn't receive any revert from your side...
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