HDFC Bank — Converting outstanding amount into emi

Address: 560100

Sir,
This mail is in respect to the credit card no:[protected] . I have been using this card since last dec 2015 and since 4 -6 months i am facing severe issue to pay off the debts . Every month i have been depositing the minimum amount, and still the amount does not seems to be reduced as because the finance charges applicable thoroughly on the card. This has resulted in the accumulation of the debt to an amount of rs. 55, 000/- as of today. I called up the customer care, bangalore for conversion of the outstanding into emi so that it would be a ease for me and also the late charges does not gets applicable.

However, the executives told me that that comes as an offer and presently the card does not have the offer. I am financially broken down presently and i really expect a helping hand to sort it out. And also they said that they have raised a request to the back-end team regarding this[protected]. I have already contacted the customer care services more than 20 times and i'm following up this for almost three months.

While promoting the credit cards they showcase all features and now when it is required, they denied to provide the feature.

Please consider my request and convert the outstanding amount to emi so that it's a ease to pay the amount and also does not have a bad credit ratings. Looking forward for a positive response.

Thanks,
Vivek
[protected]