[Resolved]  HDFC Bank — Crappy application & pathetic grievance cell

Address: Bangalore, Karnataka

Hi, I have a credit card account with HDFC Bank. Around 1 and half month back, when I tried to redeem points, the option said - 1 point=0.7rs. Nothing else. I redeemed it. Then it said, you can use it only in hdfcbanksuperia.com. This site doesnt work. I called up customer care. This person wasted 1 hour of my time and doesnt have answer at all. From then, I have contacted their grievance cell, and surprisingly, they are unaware of how this voucher works at all. Unacceptable. One gentleman from the bank called me. He is clueless of how this voucher can be used. He asked me to send all the screenshots. I took the pain of navigating through their redemption website, taking screenshots and then it ihas been and half months time of to and fro mail. Every time, they say, we will get back in 7 working days and give me same answer that my points have been given back. I know that the points have been given back. My question is HOW DOES THIS VOUCHER WORK? On top of this, I did another redemption. It went through and I get message after weeks time, that it is cancelled because of insufficient points. After few days, on 3 different days, I see different points accrued in my account. Inconvenience to me and a faulty BANKING application. I have given all the screenshot and proof of this and I know for sure after waiting for so long, HDFC executives do not know some of the aspects of their banking system. Surprisingly no one. I am fighting to get clarity and want HDFC to correct their website and give enough information so that other customers do not face this problem. Raised complaint in Banking bankingombudsman. I tried Pehredaar channel, fightback channel. Let me see who can help me.