I have hdfc credit card i haven't used it once. I am getting a msg for paying 2142rs for some insurance. I have got my card from bank itself. While giving this card they haven't informed me about any insurance. N when i called customer care they said they don't know.. Bank people have blocked my card for not paying that amount. I was in bank at that time n they said bank people have no rite to block credit cards they can only block debit cards that also if customer is giving in written with id proof n all.. So i don't understand without information how u can block someone's card for no reason.. So i am not ready to pay this amount because they haven't informed me anything regarding insurance... I want my card to be unblocked or u just close it.. Because having a card but can't use it.. So there is no use of it.. And customer services people have no sense to talk and they don't know how to solve problems
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Dec 5, 2017
Complaint marked as Resolved
HDFC Bank customer support has been notified about the posted complaint.
Oct 16, 2017
Updated by Ujwala Barot Customer service people can't ever solve the problem
Verified Support
Oct 17, 2017
HDFC Bank Customer Care's response Dear Customer,
I'll ensure this is taken up promptly. Please share your complete concern, card no. & registered contact details on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail. -Anay
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