[Resolved]  HDFC Bank — credit card blocked

I have hdfc credit card i haven't used it once. I am getting a msg for paying 2142rs for some insurance. I have got my card from bank itself. While giving this card they haven't informed me about any insurance. N when i called customer care they said they don't know.. Bank people have blocked my card for not paying that amount. I was in bank at that time n they said bank people have no rite to block credit cards they can only block debit cards that also if customer is giving in written with id proof n all.. So i don't understand without information how u can block someone's card for no reason.. So i am not ready to pay this amount because they haven't informed me anything regarding insurance... I want my card to be unblocked or u just close it.. Because having a card but can't use it.. So there is no use of it.. And customer services people have no sense to talk and they don't know how to solve problems
Was this information helpful?
No (0)
Yes (0)
Dec 5, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Oct 16, 2017
Updated by Ujwala Barot
Customer service people can't ever solve the problem
Verified Support
Oct 17, 2017
HDFC Bank Customer Care's response
Dear Customer,

I'll ensure this is taken up promptly. Please share your complete concern, card no. & registered contact details on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail. -Anay

-Anay
HDFC Bank Customer Assistance
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HDFC Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    32752
    Pending
    0
    Resolved
    18408
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information