| Address: Hyderabad, Andhra Pradesh, 500085 |
I have been HDFC credit card customer for more than 6 years plus. recently in May I purchased online tickets for 560/-. Unfortunately I forgot to pay the payment and My card was blocked for mere 560/- where as my credit card limit is 3 lakhs.
When am given a 3 lakhs of credit limit how can they block my card for simple 560/- rupees it is so weird. It as good as credit card in the dustbin when they are blocking for simple Rs.1/- to 560/-. I don't understand the logic in giving 3 lakhs credit limit.
Second thing Am unsatisfied with the executives Ms. Padmavathi and Rhohini who handled the calls and also my querry went unanswered. When i said i want to speak the floor manager they did not allowed me to speak and they are adamant on their stand to pay or stay blocked.
Previously when I had Rs. 60000 due i used to pay in regular intervals every month that time it was not block ed, now they say as i have not paid they blocked my card. new rules every day. this is clear "Breach of trust" between the bank and customers.
Or make it a point in your so called website that after purchasing any thing our card will be blocked until our payment is done. such a worst rules i never head.
Balaji Shankar
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