HDFC Bank — Credit card

John punjabi

from Bengaluru, Karnataka

Apr 19, 2016

Address: Faridabad, Haryana, 121002

Dear RBI,

This is with reference to my HDFC credit card (Card No. [protected]).

I e-mailed HDFC bank regarding my concern to divide my payments to equal monthly installments but I was told that this scheme was not available on my card and cannot be done. And for the past 2-3 months I am receiving penalty in my account. I requested them again to get these converted to EMIs as I do not have enough money to pay in a single go, else I would not have used credit card.

I was never informed that such a so called “scheme” was closed on my card.
I had earlier purchased an HTC phone from same card and same was paid in instalments. In fact many more transactions were made and never had any issues.

I am forwarding below string of e-mails for your reference. I have not received any response on my second e-mail to them.

Looking forward to your response on my complaint at earliest. My contact details are mentioned below.

Regards
John
Address Sec 28, H.no. 1814
Mobile number [protected]
Card No. [protected] HDFC
Mail Id: [protected]@prepsol.in

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Comments

John punjabi

from Bengaluru, Karnataka

Apr 20, 2016

Yesterday I received a call from HDFC Customer Support and they informed that they are sending me a mail wherein I can choose my preference for monthly installment and asked me to remove the complaint, However, I have not yet received any mail. Instead, I am again receiving a call from customer services to make minimum payment. As per my information, the major part of these minimum payments includes the interest which is being levied on the amount which I want to get converted to EMI's. Earlier also I was asked to make minimum payment and I was assured that after the payment my amount will be converted to EMI's. I made the payment but all in vain. I am still struggling to get my dues converted into EMI's.

HDFC Bank Customer Care

from Mumbai, Maharashtra

Apr 30, 2016

Verified Support

Dear Customer,

We have taken note of your comments expressed with regard to credit card and the same has been reviewed as appropriate. We have responded to you on email on April 25, 2016. For any further clarifications, You may write to us at: [protected]@hdfcbank.com and we shall assist you. The reference number for this interaction is [protected].

-Bejoy
HDFC Bank Customer Assistance