[Resolved] HDFC Bank — Credit card

shujakhan123

from Anand, Gujarat

Jun 3, 2017

Address: Pune, Maharashtra, 412308

Website: www.hdfcbank.com

My credit card ending with 3311 was hacked and several online transactions were made on the same on 29th May, 2017. I called the phone banking service and they informed only 3 such transactions were successful totaling to Rs. 13, 649 were successful. To this I sent a duly filled CDF form to CC.[protected]@hdfcbank.com clearly stating the unauthorized transactions. After 2 days, I get an email mentioning of the 3 transactions Rs. 6, 245.51 worth of transactions was successful and the same would reflect in my credit statement. I replied to the mail requesting them to do a through investigation as I am not satisfied with their findings. I further stated that I shall not bear any unauthorized transaction that was made on my card. After this I have sent them several emails but all is falling on deaf ears.

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Jul 5, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your card and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance