[Resolved] HDFC Bank — credit card

mohannag8822

from Chennai, Tamil Nadu

Aug 10, 2017

Address: 560024

Website: www.hdfcbank.com

This compalint is regarding my credit card. I had a credit card with this worst bank in the year of[protected]. I have made complete payment including interest and cancelled it.

I got a confirmation message to my registered mobile number. I thought that the process was completed and my cibil will be updated from your bank side. When I applied for a new credit card in july 2017 with the same bank(hdfc), they said that the cibil score was not updated from the credit card department also old credit card details are still reflecting in my account. I was shocked and i don't have any idea about it. Hence, i shared my concern here.

Kindly check and do the needful.

Regards,
NAGESWARARAO

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Sep 10, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2017

HDFC Bank Customer Care's response Dear Customer,

Request you to write to [protected]@hdfcbank.com along with your complete issue, card and registered contact details. Please mention Ref ID- TTU[protected] in the subject line for me to track your mail & assist you better.

-Bejoy
HDFC Bank Customer Assistance

Aug 10, 2017

Updated by mohannag8822 Hi Bijoy,

Thanks for your prompt reply,

As per our discussion, I have updated my credit card and mobile number details. I Hope this will be resolved asap.

Thanks and regards,
Nageswara Rao

Aug 18, 2017

Updated by mohannag8822 Hello,

I have requested for the cibil and credit card cancellation details. But your bank provided information about credit card cancellation reason.

Thanks for your blind support.

Your first reply:

Dear Mr.Nag,

This is with reference to your e-mail dated August 10, 2017 regarding your application for HDFC bank credit card with reference number [protected]S2.

We take this opportunity to confirm that your request is under review and we will respond to you with details within 2 working days. We appreciate your patience in the interim.

2nd reply:
On receipt of your query, we have taken a detailed review and wish to re-affirm that your application has been reviewed in line with Bank's internal credit policy which is based on a combination of financial and related criteria. As informed earlier, the credit process includes a combination of address/telephone verifications, credit bureau reports and document verifications.

We deeply regret to inform you that we are unable to approve your application as it does not meet the above mentioned internal criteria of the bank. Please be assured that our inability to approve the credit card application does not reflect in anyway on your credit standing or your financial stability. We would be pleased to provide any other assistance/service that you may require.

I give up and i dont want to continue any relationship with this bank. I WILL JUST GO AHEAD AND CLOSE SALARY ACCOUNT.

Your support literally sucks just shut down your bank.

Thanks and regards,
NAGESWARARAO

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Comments

Todabhim

from Delhi, Delhi

Aug 10, 2017

Hi, I tried to card swipe Rs 1240 with Hdfc debit card in New Delhi Jangpura Bhogal Date on 30/07/2017 But my transaction failed show But amount has been deducted from my account and has not credit yet kindly do the needful and what to do enclosed some detail tid no DL003742, STAN- 001594. Date 30/07/17, time 7:34:24 pm

Sumynair

from Delhi, Delhi

Aug 10, 2017

I have registered my number in DND.

HDFC is the only bank with keeps ignoring this and disturbs through calls.

Everytime I block the number, they call me from new new numbers.