[Resolved] HDFC Bank — credit card

eitu64

from Mumbai, Maharashtra

Sep 20, 2017

Address: 400097

Sir/madam,
I am a retired officers from airports authority of india, and retired from the
Service in feb 2017. I was having two credit cards no [protected]
Another[protected]Dinners club) which i have cancelled on the month of nov2016. As per the directive given by your customer care i have deposited all outstanding dues of date 17th nov2016 and both the card duly cut into four pices destroying cvv no posted to the manager hdfc card division chennai 60041. Sunddently as i rember from the month of march2017 onwards received sms of oustanding amout of my credit card ending 2297. Again tried to contact your customer care which is very painful juggling. I have paid rs 1800/- as per advise from your customer card. Some where in the month of may2017. Again same aug 2017 started getting sms of ourstanding dues of rs 600 now sept rs 800/-
Basing on the above mention history i wanted to know how this happened.
And request your goodself to resolve the issue so that i can have a peaceful
Life without any burden.
From
S k roy [protected]

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Oct 22, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2017

HDFC Bank Customer Care's response Dear Customer,

We take this opportunity to clarify that, as you are aware payment of atleast the minimum amount due towards the card outstanding needs to be received by the bank to ensure that the card account is active and available for usage. Further, to avoid levy of finance charges and late payment charges, payment of the total outstanding needs to reach the bank by the payment due date. We observe that, as on date, there is an outstanding of Rs.4, 199.09 on your credit card number ending with 2297. We request you to effect payment towards the total amount due within the payment due date to avoid levy of charges. You may contact our debt management executive at[protected] / 33016802 for any further clarifications in this regard.

-Bejoy
HDFC Bank Customer Assistance