[Resolved]  HDFC Bank — credit card

Address: Gurgaon, Haryana, 122015

Website: hdfc Bank

I have been a user for hdfc credit card for around a year now. I took the card somewhere in oct, 2016. I had done a major shopping in december.in subsequent months i paid them around 20, 000/- rs. The last amount left was ~2000/- rs. After february. After that i stopped receiving the sms for paymet on my mobile. Also the e-mails were missing. After few months the hdfc guys turned up and said there is a late fee of rs.4000 and you have to pay this amount. This happend in early october.

I tried to call customer care, they gave me settlement team number. Nobody picks up a call there. Now its amost 1.5 months the issue is pending.

I just want them to give me some consession on the late fee. The complete fault is not from my side. It was my marriage and i was busy in my personal life. No representative from hdfc bank turned up. They turned up after 6 months saying you are defaulter. Where were they while these 6 months. Also the electronic communication was missing.