[Resolved] HDFC Bank — credit card

sriranga Krishnapura

from Bengaluru, Karnataka

Nov 17, 2017

Address: 560019

I am an central government employee in gazetted ranking and i was approached by hdfc agent fora credit card. While filling the form he has told the card is life time free and no charges to be paid. On receipt of the card after a month i got statement from hdfc for initial charges to be paid. Immediately i had approached the agent and he was not available, next contacted hdfc customer service and informed about the charges and to be waived off. Again next month i got another bill with late payment fee and this is continuing from last 4 months and as on date the bill amount is 2511.00 in between i had contacted hdfc branch at chandra layout and through bank also lodged complaint in this regard. Still nothing has happened... So far i had not used the card itself. Please sort out this issue at the earliest... Card no ending with...2407

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Dec 20, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2017

HDFC Bank Customer Care's response Dear Customer,

We note that you have sought clarification with regard to your credit card account. In this regard, we regret to assist you further in the absence of the card details, Having said this, we request you to provide the following details to the below e-mail id to enable us to do the needful. 1.Name as mentioned in the card account, 2.Last four digit of your credit card (xxxx xxxx xxxx 1234), 3.Contact number as updated in the card account, 4.Email address as updated in the card account. You may write to us at [protected]@hdfcbank.com and we shall assist you.

-Anay
HDFC Bank Customer Assistance