[Resolved] HDFC Bank — credit card

Shiva goud77777

Nov 22, 2017

Address: Bangalore Urban, Karnataka

Hi

I shiva goud chinchalpeta cc would like to bring to your notice that my card had been blocked and i have requested to unblock the same. I had issues in making the payment to the card had to visit my branch to make payment initially they have also faced problem in accepting the payment i called your executive and got the information card number mentioned is wrong and i had received alterante account number [protected] to accept the payment where i have decided not to use the card because of the issue now i am asked to make annual membership payment for the card for not making transaction. Why do i use the card when i am having problems in making the payments. And for your kind information i was never informed about this annual membership

Cc account number [protected]
Shiva goud
[protected]

Img_7310. Jpg

Alternate number [protected]

Thanks,

+1 photos

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Dec 25, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2017

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed with regard to credit card and you may look forward to receive a response to the e-mail id in 3 working days. The reference number for this interaction is [protected]. We request you to bear with us in the interim.

-Manoj
HDFC Bank Customer Assistance

Nov 27, 2017

Updated by Shiva goud77777 thanks for looking in to my request, i just want explain it shortly here. after speaking to customercare i understood that i am supposed to make four transactions before grace period to have the free membership fee on the card. the card number mentioned was it self wrong and when i have saved my card to make online transaction it did not let me do. could you please consider my point here and remove the charges which i was not aware of.

Dec 12, 2017

Updated by Shiva goud77777 HI Team,

I have not received any update from you so far. could you please update on my request

Thanks,
Shiva

Dec 12, 2017

Updated by Shiva goud77777 your website never works when i open it it is error i see