HDFC Bank — Credit card

My hdfc credit card number [protected] has been disabled by hdfc bank. It got disabled in 2013 wherein there was a dispute because of wrong commitment from hdfc collection representative and their customer support team. They kept charging me with a lot of interest with my complaint unresolved.
In 2013 they blocked my card, deducted 50, 000 from my account without my consent.
I did not take any action back then and was just fine being rid of that card.
Now in 2020 where i’ve no card, they cleared all their dues and no guidance from the branch about how to resolve this. They have charged me 15664rs. Their customer care number never lets me make a complaint on phone.
I am unable to get rid of this and still in a huge stress because of my poor cibil score. That too for something i have paid more than double the amount that i spent. I have a decent credit history for all my other financial needs otherwise.
Hdfc has made my life miserable and i want to take strict action for this.
I have all the related mails wherein i have made a request to them to disable my card amd services.
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