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HDFC Bank — credit card

I want to close full amount of my credit card and also foreclose my loan account. But there is showing minus balance. And i gave 5000 to bank account bur i can not find where it has gone? Now i contacted to customer service and they do not even provide me information. How can i close with such issues? Please tell me the total credit card amount so that i can close it asap.
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    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
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    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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