[Resolved]  HDFC Bank — credit card cashback scam

I purchased a lg ac from bharat electronic and appliances coimbatore for 44, 000 on may 11 2020 using my hdfc credit card under the no cost emi option with a 5 % cashback offer and i was told that i would be receiving it in 3 months time. But till now i haven’t received the cashback amount. When i reached out to hdfc bank, they are asking me the charging slip and asked me reach out to the merchant. I was never told that i should keep hold of the ‘ customer copy ‘. When everything has been computerised and ‘ paperless ‘, how can they expect me to keep the charging slip for 3 months. Everything should be in their system. As everyone knows, every time when we swipe the card, the merchant asks do we need a ‘ customer copy’ and we mostly say we don’t need as all statements are available for download. Even hdfc send the statements in mail and not via post as hard copy. So it’s baffling that they expect me to hold the charging slip. These kind of cashbacks just seem to be a clear scam by hdfc to make us buy their credit cards. I have been using hdfc card for many years now and am seriously disappointed at their attitude. On trying to reach the bank executive/ manager of the credit card section in coimbatore, mettupalayam road branch, they dont even have the courtesy to meet or call us after making us wait for an hour. Seriously disappointed with this kind of attitude