HDFC Bank — Credit card complaints

micheal james

from Chennai, Tamil Nadu

May 11, 2016

Address: 600032

Dear sir,

I have applied new hdfc credit card through online last month. (Ref. No : [protected]s1). After that all verification process over. They send my credit card through bluedart courier (Waybill. No:[protected]). But still i did't received my credit card. If i contact phone banking care na they told me "your mailing address is incomplete, so kindly go to your nearest branch fill and submit the address change form". If my address incompleted means, then how they people make address verification process?

I have received call from hdfc insurance department. I have choosed one insurance policy from my applied creditcard. (Policy no:[protected]. They debited 4599 from my credit card and generate emi for that amount. Still i did't received my creditcard. Then how they debit amount from my credit card and how they generate emi?

Is this all my fault? Or their fault? What can i do next?

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Comments

HDFC Bank Customer Care

from Mumbai, Maharashtra

May 12, 2016

Verified Support

Dear Customer,

Request you to write to [protected]@hdfcbank.com along with your card application details and registered contact details. Kindly mention the ref ID- TTU[protected] in the subject line. We will take it up on priority.

-Bejoy
HDFC Bank Customer Assistance.

micheal james

from Chennai, Tamil Nadu

May 18, 2016

I mailed [protected]@hdfcbank.com on 13 may. But still i did not received my credit card. On[protected] i have received an sms from HDFC "stmt for HDFCBank Creditcard ending 2578 is generated. Min due Rs 618.53. Total Due Rs 762.03. Pymt due on 05/JUN/2016".

I don't know what is going on. Still i did not received my credit card. But EMI bill generated. I don't know how it is possible.