[Resolved]  HDFC Bank — credit card false charges

Address: 560066

I got an hdfc credit card last year. A month later i got priority pass with the card. I was told that i can avail two complementary lounge visits per quarter. It seems later their policy changed but i was not intimated about it. I used the priority pass on 22nd july and i got a charge of inr 1700+taxes in september months's statement. I tried to call customer care but they are saying that i don't have any option other than paying the bill. They are not even closing my credit card. I want either my card to be closed or refund of the charges.
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Nov 16, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Oct 16, 2017
HDFC Bank Customer Care's response
Dear Customer,

I request you to share your complete issue, credit card details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance
 
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