[Resolved] HDFC Bank — credit card finance charges and late fee just for 3 days of delayed payment

[Resolved] HDFC Bank — credit card finance charges and late fee just for 3 days of delayed payment

R Red111 from Bengaluru, Karnataka Oct 21, 2017

My credit card was charged with 1623 rupees as finance charges and 885 (Incl. Gst) as late fee for 3 days of delayed payment, for a due amount of 11898 rupees which is so unjustifiable. Hdfc is charging around 21% of total due amount as extra which is really ridiculous. Speaking to customer service is worst experience again, they were not even able to explain how the amount has been charged. I am customer of hdfc since 5 years, never delayed the payments till now. I have never expected this kind of service with hdfc. I want those extra charges should be waived off immediately. I request to consider this complaint and take the necessary action. My registered mobile: [protected] and card ends with 4347. Was this information helpful? No (0) Yes (0)
Nov 29, 2017 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Oct 21, 2017 HDFC Bank Customer Care's response Dear Customer, I request you to share your card and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better. -Bejoy HDFC Bank Customer Assistance Oct 25, 2017 Updated by Red111 No response received from HDFC, even after email has been sent to [protected]@hdfcbank.com along with ref ID/card number as mentioned in above comment. Too bad. Verified Support Oct 25, 2017 HDFC Bank Customer Care's response Dear Customer, Please let me know the email Id from where you have marked us an email or complaint/reference number you may have received for us to look into the matter. -Anay HDFC Bank Customer Assistance Oct 25, 2017 Updated by Red111 Please find the attached Screenshot. I hope this will help. Note: I have added 2 complaint ID's in the subject line - 1. Facebook Complaint ID 2. Consumer Complaint ID
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