[Resolved] HDFC Bank — Credit card frauds

praveenkrishna

from Mumbai, Maharashtra

Jul 29, 2014

Address: Chennai, Tamil Nadu

I have been using an HDFC card since 2009 I have used it for many transactions and paid them in full on correct time. It was during 2012 I have swiped my card many times and converted them to many EMI’s (6 EMI’s). As of Nov ’12 my total outstanding amount 1, 25, 700 which I have paid by Oct ’12 itself? Everything was going smooth till May ’13 suddenly I get a call from HDFC collection department stating that the amount which I have paid has been adjusted towards my Emi and I still have to pay 70K. I was shocked to hear this immediately I went to HDFC collections department in nungambakkam branch and contacted the manager (His highness Mr. Dispute Ayyanaar)> Where he explained to me that this is a issue to credit card team and amount which I have paid is correct only and remaining I need to pay of 8, 000 and asked me to contact customer care department and furthermore asked me to escalate it to “Dispute team”. When I contacted the customer care I had a chance to talk with some Abhishek (On conversing with Abhishek and His highness Mr. Dispute Ayyanaar I strongly believed that a Born lunatic stray dog is more cultured than these two) hence shouted at me like anything and said that Collection department folks will tell many lies to make you pay the amount and I should pay 70K with immediate effect and there is no such DISPUTE team present in the Customer care. On hearing which I immediately contacted His highness Mr. Dispute Ayyanaar he again yelled at me that Customer care team will never ever say like that and ordered to pay full amount of 70K I was shocked on hearing that and I asked last month you said just 8K. He again said I didn’t say anything like that. I escalated this issue as my as I can even to Aditya Puri but no use, I don’t know for what reason they are using Mailbox’s (I believe they have ruled the mailbox that if any complaints is received it should directly go to Trash) I am fed up using HDFC bank credit card and I suggest that please don’t believe in that fraudsters.

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Aug 14, 2020

Complaint marked as Resolved

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Comments

HDFC Bank Customer Care

from Mumbai, Maharashtra

Jul 30, 2014

Verified Support

Dear Customer,
Regret the inconvenience caused. Kindly forward us the copy of the email at [protected]@hdfcbank.com along with your card and contact details . Please mention Ref ID: TTU[protected] in the subject line for us to track your email. Will look into it on priority and get back to you .

- Bejoy
HDFC Bank Customer Assistance

praveenkrishna

from Mumbai, Maharashtra

Oct 31, 2014

My apologies for replying very late Mr. Bejoy, but this is for your kind information that i would have sent close to 100 mails to your mail boxes ( all the mailboxes which you may have) but no use. I believe a rule has been created in the mailbox that if you receive any mail it goes directly to the
trash. I am really pissed of[censored]sing your services, On hearing my experience many of my colleagues have wrapped sacked trashed their respective cards and we have taken an oath never to trust any words from banks (Especially from HDFC PEOPLE). Thanks for taking your time in responding. My kind request to you people is at least try to listen to what the complaints don't just jump into things saying "HDFC is this, HDFC is that".
And for god sake please don't let Mr great astounding dashing ravishing model "Dispute Ayyanar" to any of your clients other wise you people will land up in big trouble because of him (He and his arrogant mouth)