[Resolved] HDFC Bank — credit card funds deducted but transaction declined

Dinu_Susi

from Bengaluru, Karnataka

Mar 5, 2018

Address: 560046

Dear sir/mam,
I have swiped an amount of rs. 830/- through hdfc bank credit card to purchase an item from mahalakshmi cosmetic stores on[protected]. The amount was deducted from my account at that time, but the transaction was not processed. Please do your best for return of my amount.
My personnel details as follows :
Name: — dinesh

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Apr 18, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2018

HDFC Bank Customer Care's response Dear Customer,

Dinesh, we infer that you have certain reservations regarding the charge of Rs.830.00 on 05/03/18 at M/s.MAHALAKSHMI FANCY ST as unsuccessful transaction. We wish to inform you that, we had received authorization request for the above-mentioned transaction amount and the same was approved. However, our records indicate that the transaction has not been processed to your credit card account as on date. In absence of the transaction being billed to your card account for 03 days, the authorisation amount blocking the credit limit will be released automatically and the same will be available for your usage. In the event, the transaction gets billed to the credit card account, revert us with the duly filled and signed(Cardholder Dispute Form (CDF) ) available in the below-mentioned ink to our address to enable us assist you further in this regard. https://www.hdfcbank.com/personal/form_centers/form_centers

-Manoj
HDFC Bank Customer Assistance