[Resolved] HDFC Bank Credit Card — harassment from collection agent

Debanjan Dhar

from Mumbai, Maharashtra

Feb 23, 2018

Address: Mumbai City, Maharashtra, 400057

Dea sir. Ma'am

I am a credit card holder with hdfc since 2017. I have once payed my entire due of 75, 000 and reused the card since. Now i have been paying my minimum dues every month. Last month the minimum due came more than it comes every month. I payed what i usually pay and asked them to wait until my salary date so that i can clear off any pending due (Including extra charges that they have added for late payment). They're not ready to wait for seven days, and have been harassing me with several phone calls. They have even called my sister. My family does not owe them money, and they didn't have to take the stress. I am penniless until my salary comes on 28th february and it's 23rd today. They cannot wait

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Apr 1, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2018

HDFC Bank Customer Care's response Dear Customer,

Please share your Card No. with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

Anay,
HDFC Customer Service Assistance

Verified Support

Feb 28, 2018

HDFC Bank Customer Care's response Dear Customer,

We are fully sensitized to the comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receiving a response to your e-mail id within 3 working days. We request you to bear with us in the interim. The reference number for this interaction is [protected].

-Anay
HDFC Bank Customer Assistance