My self sarika bhor, from pune, after to much requests from hdfc credit card executive i applied for credit card, also i got it easily, i did not generate its pin or i didn't use it till date,
Activation date - 28-mar-2017.
Policy no[protected].
I dont know how credit shield activated for my card, i didn't select it while filling form. But its activated, so i called customer care of hdfc bank they give me another num of hegic care, (17-june 2017) i also call them they said it will be deactivated soon, but amount not credited in my card acc, also hdfc taking finance charges till date. Amount on may 2017 is about 1000, but after taking too much follow up its not deactivate. Today i got statement, bill is 4900. Also my cibil score gon very down, i applied for loan but no one giving me loan due to this. I have mailed 3 times to credit card customer care, also called about 6-7 times but no one giving positive feedback. I need money urgent but thins thing too much irritating.
Today[protected] also i called hdfc ergo customer care, they said it is deactivated on[protected], then why hdfc credit card not refunding my amount & why not taking action on my requests from calls and emails??
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but HDFC are still applying me finance charge,
Ergo mailed me-
''We wish to inform you that we have processed the refund for your proposal number 52448862 for amount Rs. 675/- on dated 21st June 2017.
Further we request you to check your bank statement for month of June and July 2017.''
Today your customer care not gives me positive response as usual, you people wasting my time, this is very irritating, I cant bear it now, I need loan but this thing is big path-hole.
My card also permanently deactivated some months ago as your executive said.
I going to file your complaint consumer forum..
Attaching image of statement of july17.