[Resolved] HDFC Bank — credit card membership fees

jennifer abreo

Sep 11, 2020

Address: Navi Mumbai

I was provided hdfc regalia card by my personal banker/ relationship manager abyla nadar. She said there are absolutely no charges on the card and it is a lifetime free card provided i have smartpay activated for a minimum period of 6 months.
Inspite of having smartpay activated on the card, annual fees of 2950 were charged on 28 th june. She asked me to send an email to customer support and has not been responding since then.
Smartpay was activated using her employee code.
My charges have not been reversed yet.

Is this the type of service and harassment that hdfc provides? It is 2 months now.

Kindly reverse the charges at the earliest.
[protected]@gmail.com

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Aug 14, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2020

HDFC Bank Customer Care's response Dear Customer,

We wish to inform that due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff. Under the circumstances, there may be a delay in our response. Please bear with us. In case of any urgent queries or requests you may also use our NetBanking and Mobile Banking services. The reference number for this interaction is[protected].

-Nadia
HDFC Bank Customer Assistance