[Resolved] HDFC Bank — Credit card. Misuse

Somayajulu Cherukuri

from Hyderabad, Telangana

Jul 12, 2017

Address: 500009

I have a credit card with last ending numbers 4283. Soon after i got up in the morning i found a sms of otp generated @11.32 pm valid till 11.42. I did not initiate any transaction by any means with my credit card. I checked up at around 6am from hdfc credit card backend by phone. Luckily no transaction happened. Why at all an otp was generated needs to be investigated and alert me.

With regards
Csjr somayajulu
Rmn [protected]
Credit card xxxx xxxx xxxx 4283

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Aug 13, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2017

HDFC Bank Customer Care's response Dear Customer,
we have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. For any further clarifications, You may write to us at: [protected]@hdfcbank.com and we shall assist you. The reference number for this interaction is [protected]

-Anay
HDFC Bank Assistance