[Resolved] HDFC Bank — credit card not delivered

Nizam Mallik

from Mumbai, Maharashtra

Sep 14, 2017

Address: Thane, Maharashtra, 400612

Website: www.hdfcbank.com

Dear hdfc bank team,

My name is nizam mallik faryad ali.

I am your customer of your bank from past one and half year i do have a account with your bank as well i hold credit card with you below mention is my account details and my blocked credit card number from that which you can fetch my details and please listen my call which i have mentioned above on the mail call id.

Concern : i have blocked my credit card on 28th aug ’17 till now i haven’t received the add-on card from past 18 days i was just follow upping with your call center team and they promised me that i will sure short receive my card but at my place but still i haven’t the same, i have already informed to your team that post person they are not delivering card at my place from my past experience thrice you guys send that the same card through post only, now today is 19th day i am just waiting for my card.

This type of customer service you are providing to customer your customer in this competitive world of business services : your supervisor don’t know how to speak with customer supervisor name : tushar mane laughing on call when i have said my problem, ganesh given commitment card will going to delivered within 2 days commitment failed, some lady while transferring call to supervisor she putting call on hold more than 20 mins (Releasing hold putting hold without my permission).

Today i have called to your customer care team of credit card and i have informed that again my card is not delivered under awb number : ex[protected]in its going to rto because post person just mentioning wrong comment at their website. All courier companies are delivering products to my place without any hesitating. More than 2 instance i have asked your team to send this card through courier, but they have sent through post only now your floor supervisor name : ganesh said he will try to deliever this card through courier and if not card closure will be there this type of sentence your supervisor used without any confirmation from customer end your bank close the cards??.

Now these is a pathetic service which i have received from your side and i will definitely going to logged a complaint to consumer forum & social networking sites about the instance.

I need my card at my place only any how.

I am waiting for my card from 18 days.

Please check and deliver my card through courier as post person are not coming at my place.

Thanks & regards

Nizam mallik

Was this information helpful?

No (0)

Yes (0)

Oct 18, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Sep 14, 2017

Updated by Nizam Mallik pathetic Service

Dear HDFC Bank Team,

My name is Nizam Mallik Faryad Ali .

I am your customer of your bank from past one and half year I do have a account with your bank as well I hold Credit Card with you below mention is my account details and my blocked credit card number from that which you can fetch my details and please listen my call which I have mentioned above on the mail call id .

Name : Nizam Mallik Faryad Ali

Concern : I have blocked my credit card on 28th Aug ’17 till now I haven’t received the add-on card from past 18 days I was just follow upping with your call center team and they promised me that I will sure short receive my card but at my place but still I haven’t the same, I have already informed to your team that post person they are not delivering card at my place from my past experience thrice you guys send that the same card through post only, now today is 19th day I am just waiting for my card .

This type of customer service you are providing to customer your customer in this competitive world of business Services : your supervisor don’t know how to speak with customer Supervisor name : Tushar Mane laughing on call when I have said my problem, Ganesh given commitment card will going to delivered within 2 days commitment failed, some lady while transferring call to supervisor she putting call on hold more than 20 mins ( releasing hold putting hold without my permission ) .

Today I have called to your customer care team of credit card and I have informed that again my card is not delivered under AWB number : EX[protected]IN its going to RTO because POST person just mentioning wrong comment at their website . all courier companies are delivering products to my place without any hesitating . more than 2 instance I have asked your team to send this card through courier, but they have sent through post only now your floor supervisor name : Ganesh said he will try to deliever this card through courier and if not card closure will be there this type of sentence your supervisor used without any confirmation from customer end your bank close the cards ??.

Now these is a pathetic service which I have received from your side and I will definitely going to logged a complaint to consumer forum & Social networking sites about the instance .

I need my card at my place only any how .

I am waiting for my card from 18 days .

Please check and deliver my card through courier as post person are not coming at my place .

Thanks & Regards

Nizam Mallik

Verified Support

Sep 15, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete issue, card details and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance