HDFC Bank — credit card not received

I applied for hdfc millenia credit card on 4th july, it has been more than 2 weeks but it shows credit card is still in process. They don't communicate whether card is approved or not. Even after meeting the eligibility criteria, they are not issuing me credit card, i complained through mail, twitter and facebook, but they only reply track it online. If i can track online, why would i contact you. They give standard response but don't issue credit card. They just do marketing for credit card