[Resolved] HDFC Bank — credit card - one assist activate without consent

Ashutosh Parameshwaran

from Mumbai, Maharashtra

Nov 28, 2017

Address: Mumbai City, Maharashtra, 400104

I am an hdfc credit card holder, number ending 5456. Rs. 1399 has been debited from my credit account on 18th nov 2017 as i have been made a part of the oneassist plan. This plan has been activated without any intimation to me and is a highly fraudulent act.

I would want my entire amount refunded as early as possible, failing which i would be writing a mail to the ombudsman.

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Aug 9, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Nov 29, 2017

Updated by Ashutosh Parameshwaran I haven't received any reply from the bank or from the One Assist team. I want a roll back of the 3 month EMI at the earliest else I will be writing to the Ombudsman as mentioned earlier. In addition to it, I would also want my credit card to be cancelled then and there with me not having to pay a single penny.

Hope I have made myself very clear with this and would highly appreciate a response from your end.

Nov 30, 2017

Updated by Ashutosh Parameshwaran I want a status update on my complaint at the earliest

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Comments

IMRAN J.SHAIKH

from Mumbai, Maharashtra

Nov 28, 2017

Dear
sir/madam

i imranshaikh
i have apply a online application of credit card trough bankbazar.

And i have submit my all document at 29 november 2017 tough a bank person.

Now i want to my application reference no. Of 16 digit f

Pavan Jois

from Bengaluru, Karnataka

Nov 28, 2017

HI,

Rs 177.00 was deducted from my account for 3RD PARTY CASH TXN INC GST 161117-MIR[protected].Please dont deduct the amount unnecessarily.Please tel me the reason behind this deduction.

Mukesh Katukojwala

from Vijayawada, Andhra Pradesh

Nov 28, 2017

Hi Team,
An amount of 25729.55 has been debited from my account. Someone has hacked my details and debited the amount.
Kindly help with this as I am not able to reach out customer care service as it is off hour now.

Regards,
Mukesh K
[protected]

wali5454

from Hyderabad, Telangana

Nov 28, 2017

Iam hdfc credit card holder the bank has auto debited my 1399/- on the card ending with 6566 without my permission.and i dont intrested in this membership any more. so please cancel this membership and refund my amount of 1399/-

OneAssist Consumer Solutions Customer Care's response, Dec 8, 2017

"Dear Customer

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [email protected]

Should you require any further assistance, please reach us at 1800-123-3330.

Regards,

Sagar

Team OneAssist"

vandu921

from Noida, Uttar Pradesh

Nov 28, 2017

I have applied for the re-issue of my debit card online through net banking.
But the address mentioned in my details is of Chennai and currently I am residing in Noida. So, is there any procedure via which I can get it issued from the nearest branch?

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Dec 4, 2017

Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2621423 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)