HDFC Bank — credit card payment

Aakriti Rupal

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500084

I have been trying to seek help on one of the transactions that has been reversed by the merchant but does not reflect in my account statement. I have written multiple e-mails, shared the e-mail received from the merchant that clearly mentions the reference number, amount and the date of refund but the bank shows no intent to solve the issue. I receive the same standard e-mail from the bank that is of no help.

Was this information helpful?

No (0)

Yes (0)

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2019

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share your Account No. or Customer ID & registered contact details with the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

Nov 26, 2019

Updated by Aakriti Rupal Thank you for your response. But I am not sure if it is okay to provide my Account Number or Customer ID as these are confidential information.