[Resolved]  HDFC Bank — credit card payment charged unknowingly

Address: Pune, Maharashtra
Website: Consumer complaint

Last time i received call from hdfc department about payment and paid all the amount to close card. But few days back i received a call after almost a year that i have balance payment of around 5000 something. I called cust care and they informed that after my payment there was a balance of 400 rs something on that they applied interest and all charges and now it is 5000.in my life first time i used hdfc services. It made me literally cry that i have paid almost double n triple amount of what i used and even after the complete payment it is not let me leave my life. It's just unbearable that for rs 400 they did not call for a year and now informing to pay 5000. I just can not pay it. Kindly assist. I have never faced this kind of cheat or fooling people situation. I can't make a payment of 5000 for the balance of 400 rs. Please please please... Request you to provide proper solution as i can not bear this much money.
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Mar 3, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Jan 22, 2018
sagardalimbkar's response
Current balance 30657 shows in CIBIL REPORT
Verified Support
Jan 30, 2018
HDFC Bank Customer Care's response
Hi Rashmi,

We wish to clarify that, as you are aware payment of atleast the minimum amount due towards the card outstanding needs to be received by the bank to ensure that the card account is active and available for usage. Further, to avoid levy of finance charges and late payment charges, payment of the total outstanding needs to reach the bank by the payment due date. Hence, we request you to effect payment towards the total amount due within the payment due date to avoid further levy of charges.

Anay
Hdfc Customer Assistance
 
2 Comments

Comments

On 8 th Jan myntra refund my amount but till now I didn't get my refund in my account.
I was personal loan from hdfc bank which was closed on march 2017. I dont receive any No Dues Certificate from bank. Also account status shows closed but current balance shows 30657. my loan account number is 26938029.

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