[Resolved]  HDFC Bank — credit card payment collection person

Address: New Delhi, Delhi, 110048

My card number is [protected]

Name mamta

I am facing non ending financial challenges. I am doing my best to stay afloat.
For the last 3 years i am requesting the card division to make small emi's of my outstanding, they refuse to do so.
Most months i pay the minimum or i pay a bit more and use it to pay phone bills etc.
If i get money in time i do it in time, if i don't the collection agents start calling and they are rude and say all kinds of horrible things.
They accuse me of not wanting to pay them, is anyone insane to keep paying the interest and late fees month after month, if i had no intention of paying.
My business has been facing huge amount of challenges, the sales points created by us all became redundant one after another.
We have financial borrowings and commitments, which we are unable to meet.
I am doing my best and more to make it all work and to be able to pay off all my debts.
I am doing my business, in my best capacity and capability.
I was committed to pay minimum payment yesterday and my arrangements fell through, i told the lady i need a week more, she started shouting, that, i am a liar and she has given me time earlier too and i am making a fool out of her.
I asked to speak to her manager as her harassment was making me extremely emotional as i am facing too many challenges.
The manager came on line and said firstly stop crying, secondly, before he could say anything, this lady said some stuff, to the guy and he started off, you are cheating us, you have money in your account and you are paying others. It is my current account, i have emi's to pay, rent to pay, electricity to pay, i am defaulting everywhere.
I am making minimum payment as soon as i can, they can turn the amount into 36 months installments, interest free, they are not doing that either.
For 3 years i am paying penalties, late charge, interest.
I need urgent help, from their aggressive behavior.
Was this information helpful?
No (0)
Yes (0)
Sep 2, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Aug 01, 2017
HDFC Bank Customer Care's response
Dear Customer,

We note that you have sought clarification with regard to your credit card account. In this regard, we regret to assist you further in the absence of the card details, The card number shared is incorrect, having said this, we request you to provide the following details to the below e-mail id to enable us to do the needful.
1.Name as mentioned in the card account,
2.Last four digit of your credit card (xxxx xxxx xxxx 1234),
3.Contact number as updated in the card account and latest contact number.
4.Email address as updated in the card account.
You may write to us at: [protected]@hdfcbank.com and we shall assist you.The reference number for this interaction is 6138476.

-Anay
HDFC Bank Customer Assistance
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HDFC Bank
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    32756
    Pending
    0
    Resolved
    18408
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information