[Resolved] HDFC Bank — Credit card payment cycle

nman

from Mumbai, Maharashtra

May 9, 2017

Address: Gandhinagar, Gujarat, 382421

Unfortunately I have credit card of HDFC Bank and purchased Washing machine on credit card. Since than i`m paying more than installment amount. Two times i have to pay more than installment as fund was not sufficient. During payment i have selected minimum amount as i understand installment amount. When i inquired today when only 03 installments have been left, i was asked to pay 19000/- Rs.

Machine`s original cost was 18, 500/-, I have paid 10 emi`s and still i was aked to pay more 19000 rs.
Further when complained, i was told that you supposed to be understood when you purchased card.

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Jun 11, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 10, 2017

HDFC Bank Customer Care's response "Dear Customer,

I request you to share your Card/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected]in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance"