[Resolved] HDFC Bank — credit card payment failed, but money debited.

Sravan Kumar Kandukuru

Jun 22, 2020

Address: India

Hi hdfc bank,

I have tried recharging the mobile number in airtel.in website for mobile recharge. I had tried two times for recharge amount of 548 rupees, for both the transaction i have received the email from netsafe that the transaction is declined in the www.aitel.in website. But the amount is debited from my hdfc credit card.

Contact number : [protected]

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Aug 6, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 26, 2020

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed and request you to write to cc.[protected]@hdfcbank.com along with the transaction details and proof of failure to enable us to assist you.

-Nadia
HDFC Bank Customer Assistance