HDFC Bank — Credit card payment harasment calls

Address: Mumbai City, Maharashtra, 400069

I hold a cc of hdfc bank with last four digit number no XXXXXXXXXXXX6532 and have not been able to pay the minimum balance

since January 2016 as i was out of the country and as my mobile number is a postpaid my international

roaming was not activated, so i was not able to make online payments on my CC from there as the OTP was sent to my register

number and my number was not in service there.
i am getting calls from nos [protected] / [protected] from a guy identifying himself as Sandeep Yadav from HDFC Bank Credit

Card collection department and demanding payment.I told him i was not there in the Country and my issue why i was not able

to make the payment

He calls me at least 10-15 times a day on my cell phone and also on my parents numbers also he is just badgering and

harassing me.is this the way your bank treats its customers, he tells me to go and pay the amount immediately, also he

questions me as to why i have used my cc if have no intention to pay.I told him i have a Financial Crises because of my Father's business got shut and the entire load of my family is on me. I told him i will make the payment at least minimum but i was not able to beacuse of the Financial problems. But they guy is not ready to listern they laughed when i said that i am going throught a very bad financial problems.

This is type of badgering and threatening is not expected from a bank of your reputation with whom i have had a

relationship of several years.

This guy starts calling me from 8.30 in the morning and goes on calling till after 7pm, he even calls me on sunday claiming

that his department has a shortfall and hence he is working on sunday as well.

I request you to stop this kind of harassment, i have always paid my dues only once last year in october i failed beacuse i

was in Dubai on a business trip that time but as soon as i returned i called and made the payment, but by badgering,

harassing, threatening me that the bank will send collection guys to my house will not solve the problem.

I told that guy that there is a Death in my family and i am in Gujarat and today even he called me i answered the call and

said i am in a middile of a call you call me back in 30 min. But till than one of his collection guy went to my place and

disclosed with my parents that there a due of 74000 rs of your son and we want a payment.Is this the right way to collect

money???

I called him again and said please give me the name and address of any of the manager from HDFC Bank CC dept with whom i

can go and meet, but still same ans we want the payment today it self and until you make the payment my guy will not leave

he will be waiting for you out side the house, i told him my shift timing is 11 AM - 8.30 PM and i will reach home by 9PM

but still Sandeep Yaday said yes you go home anytime my guy will not leave he will wait for you until you give him the

payment. I requested him that i am going to meet the Manager in HDFC Chandivali Branch but he said you go and meet whom

ever you want my guy will not leave until we get the payment. I asked him the name and the number of the manager he says

you go tomorrow morning when you are at HDFC Bank Chandavali Branch and call me i will give you the number but i want the

payment today at any cost till than my guy is not gonna leave he will wait for you outside your house.

Is this the way to collect money???? by harasing the family????


There has to be some limit to the extent that the bank goes to in harassing customers.

I request hdfc bank to do something about this kind o[censored]nruly behaviour of its collection staff.