[Resolved]  HDFC Bank — credit card refund/disputes

Address: 110092

Website: HDFC Payzapp, HDFC Credit Card

I am HDFC Bank Customer and have it's credit card. I tried to transfer money from hdfc credit card to payzapp wallet at 10/08/2017, Thursday but it failed in payzapp. Although transaction failed an amount of INR 10000 has been deducted from my HDFC Credit card. I wrote an email to payzapp customer service team and tried to call them but got no answer then I called to my bank but they are saying we have transferred the amount to HDFC payzapp so I ask for refund/disputes. Payzapp is HDFC application but payzapp did not credit the 10000 amount in my payzapp wallet, If amount has been transfted successfully to payzapp then they supposted to add that money in my payzapp wallet, but neither they add the money nor they are responding to any email. I again talked to HDFC Credit card representative and HDFC credit card representative sent me a dispute form and I filled that form and sent to them but still, I did not get any reply from them. Now the situation is worst, they are not helping me anymore. HDFC bank and HDFC Payzapp both are the culprit. They have stolen my hard earning INR10000. Please help me out here. I am using my payzapp account through my mobile number [protected].

Regards:
Abhishek Pandey.