HDFC Bank — Credit card reissue

Hi there,

I am using the credit of Hdfc bank and got a credit card on 2017, now the credit card has been expired. Bank sent me the new credit card on my office address. However, as we all know that office are closed due to COVID-19 and most of the employees are working from home and I am from one of them. Due to this I was not able to receive the card. Now, I requested to bank for change of address and sent the card on my home address on 5th December 2020 and today, I got the response after 26days that my signature is mismatch and I really don’t remember the signature. Also, I tried to update it online that also rejected. Now, I am really upset by the bank. I am living in the rural area now.

Kindly help me to get my issue sorted out.

Thanks