[Resolved]  HDFC Bank — credit card request declined without any reason

Address:375, ADARSH NAGAR AMRITSAR, Amritsar, Punjab

Hdfc credit card application reference no. : 19i[protected]nh and at present my cibil score is 782

Hdfc bank credit card team from headquarter new delhi about a month coming in my office, they told me about the offers and benefits then asked about my salary details. After confirming my eligibility for credit card there representative visited my place filling in form and took all my required documents. Couple of days later i got sms with my ref number. Then got 2 3 verification calls one my mobile and office numbers. I have received as letter from bank to which i have to acknowledge with my name/contact number/address details. I did that.

Then thereafter i have not received any further update from bank not a mail or call. Then i called up customer care to enquire about the status. They simply said my application is declined, when i asked for the reason, the answer was don't know or cannot tell you.

This is pathetic and stupid answer, being eligible with authenticate documents they are not giving any reason for my application decline.. Kindly supply of reason of my application declined
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Oct 26, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Sep 25, 2019
HDFC Bank Customer Care's response
Dear Customer,

We wish to inform you that the application for the credit card will be considered in line with the bank's internal credit policy and operating/credit processes. You may track your credit card application status in our Bank's website: www.hdfcbank.com under the following path: Personal Products - Cards- Credit Cards - Track your Credit Card.

-Zubin
HDFC Bank Customer Assistance
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