[Resolved] HDFC Bank — Credit card reversal of wrong credit

pankhuri mehra

Oct 9, 2020

Address: 801, Hamlin Apartment

This is regarding card no [protected], there was a transaction in Dec 2019, reported to the bank on 29th Feb 2020. Dispute form for this was deposited in Sector 29 gurugram branch in March 2020.
Mail for the dispute form was sent on 23rd July 2020. many reminders where sent but instead of resolving the issue. The bank is harassing me to make the payments.
I am ok to pay the outstanding once the amounts charged wrongly are reversed with interest.
The amount in question is INR 24, 529

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Aug 14, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 13, 2020

HDFC Bank Customer Care's response Dear Customer,

We sincerely apologize for the delay in responding to your query. Your query has been shared with the concerned team for further action. Do note, due to the current COVID-19 situation and to prevent further spread of the virus, we are operating with limited staff. It may take us some time to get back to you. We request your patience and support under these unprecedented circumstances.

-Nadia
HDFC Bank Customer Assistance