[Resolved] HDFC Bank — credit card settlement

ensenthilk

from coimbatore, Tamil Nadu

Oct 31, 2017

Address: Coimbatore, Tamil Nadu, 641041

Dear sirs,
For the last 13 years i have used hdfc credit card. At present due to my financial position i able to continue.. So, i submitted a letter for settlement on 27/10/2017 directly to the collection department manager in coimbatore.
They accepted my settlement letter and told me to pay pending due and pay the balance by 11 months 0% interest cheques and given 15% waiver. After this i received many calls from your bank saying that my settlement request sent for approval and not giving settlement.
But, still i did not received settlement. Sirs, i am just an ordinary person and i am mentally too disturbed due to many calls from your bank and because of this calls i am not able to do my work and my family is depending on me only. So, i am kindly requesting to give me the settlement.
Card no.: * * * 4642.
Thanking you,
E. N. Senthil kumar, coimbatore. Mobile no.: [protected]

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Dec 3, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Oct 31, 2017

Updated by ensenthilk Dear Sirs, I made spelling errors earlier so, once again i am posting this.
For the last 13 years i have used HDFC credit card .At present Due to my financial position i am not able to continue..so, I submitted a letter for settlement on 27 / 10 / 2017 directly to the collection department manager in coimbatore.
They accepted my settlement letter and told me that after i received the settlement letter customer copy pay pending due and pay the balance by 11 months by cheques in 0% interest rate and given 15% waiver . After this i received many calls from your bank saying that my settlement request sent for approval but, not giving settlement .
still i did not received settlement. Sirs, i am just an ordinary person and i am mentally too disturbed due to many calls from your bank and because of this calls i am not able to do my work and my family is depending on me only.So, I am kindly requesting to give me the settlement .
Card No.: **** **** **** 4642.
Thanking You,
E.N.Senthil Kumar, Coimbatore. Mobile No.: [protected]

Verified Support

Nov 02, 2017

HDFC Bank Customer Care's response Dear Customer,

This is with reference to your concerns raised regarding your credit card account. In this regard, you may look forward to receiving a response in 3 business days and request you to bear with us in the interim. In the event you seek any further clarification regarding your card account, please feel free to write to us at: [protected]@hdfcbank.com. Kindly note the query reference number for this correspondence is [protected].

-Anay
HDFC Bank Customer Assistance