[Resolved] HDFC Bank — Credit card showing misleading info about emi on netbanking

rhony.27jan

from Mumbai, Maharashtra

Apr 23, 2017

Address: 400088

Hi,

I have trying to convert a transaction of 11, 800 rs into smartemi.
When i see my unbilled transactions it shows i can check that transaction and convert that transaction into emi, but when i try to do it.

It does not happen it make me feel cheated as they should not show that check box to check for every transaction greater then 500rs. If they are showing a check box wherein i can check and convert it emi.

I feel this as misleading to people.

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May 27, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your card details and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance

Apr 28, 2017

Updated by rhony.27jan Hi

I Have sent the email as requested.

May 17, 2017

Updated by rhony.27jan There is no update after my email .

My statement has been generated and i have been asked to pay 11800, my transaction is not converted into emi apart from that they called me in and asked me to get a insta loan from my credit card but when i tried to do it insta loan of same 11800 it asked me to select the sb account from the dropdown but i dont have an option to select an SB account as i no longer have an account with hdfc.

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Comments

niwedita

from Delhi, Delhi

Apr 24, 2017

I did IMPS fund transfer from my HDFC Bank Account to ICICI bank account. Amount got deduced from my HDFC account but did not credited to beneficiary account. reference number[protected]