[Resolved] HDFC Bank — Credit card statement

jinu jacob

from Delhi, Delhi

May 16, 2017

Address: 682030

Website: hdfc net banking

I have opted Auto Pay option for my credit card. Prior to the payment date since I had enough balance in my account I chose payment option through net banking. They levied Rs.802 as fee stating that I shouldn't have chose that payment option as I already have opted for Autopay. Please advice if this is a logical approach to levy fee for paying my bill earlier?

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Jun 23, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 17, 2017

HDFC Bank Customer Care's response "Dear Customer,

I request you to share your card/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected]in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance"