[Resolved] HDFC Bank — credit card statement not being read

Dimple Shah 1975

from Vadodara, Gujarat

Oct 6, 2017

Address: Vadodara, Gujarat, 390020

I am banking with hdfc bank since long & my customer id is 9537405

Am also enjoying the credit card issued by our bank & have auto debit facility

Since last 3 months i am not receiving credit card statement, where i am unable to know the charges as my accounts gets safely funded & have faced this difficulty 3 months where i didn't get the statement but recd the message on last day, so would appreciate by giving standing instruction to send the credit card statement on regular basis

Would appreicate your earliest feedback on my registered mail

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Nov 6, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2017

HDFC Bank Customer Care's response Dear Customer,
Dear Mr. Shah, we are fully sensitised to your query raised with regard to your credit card and we note that your statements are sent to your registered email address as available in our records without any bounces. With online Netbanking facility you can access your card account information and can view your latest 6 months statements. We request you to logon to Netbanking facility for quick access of monthly statements. In case if your card account is not registered for netbanking facility please do visit our website
www.hdfcbank.com > Personal > Ways to Bank > Bank Online > Netbanking > Register online

-Bejoy

HDFC Customer Assistance