[Resolved] HDFC Bank — credit card team

Sobiya Andrews

from Chennai, Tamil Nadu

Sep 20, 2017

Address: Chennai, Tamil Nadu

Website: HDFC

Hi,

I have lost my credit card in the month of sep'16 and also have applied it on the same month to get a new card. Its almost been a year but i haven't got any single update on my card then please let me know how can you expect me to pay the amount on time with out any details atleast for a courtesy you guys would have keep me posted on time. I have seen very bad approaches from the credit card team its very bad experience for me. They are forcing us to pay the full amount. They are treating us in bad manners with local languages please have a look into it. I have attached some screenshots of their messages if you need will share you the call recodings also.

Regards,
Sobiya andrews

+6 photos

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Dec 3, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2017

HDFC Bank Customer Care's response Dear Customer,

Request you to write to [protected]@hdfcbank.com along with your complete issue, card details if available and registered contact details. Please mention Ref ID-TTU[protected] in the subject line for me to track your mail & assist you better.

-Bejoy
HDFC Bank Customer Assistance

Verified Support

Sep 23, 2017

HDFC Bank Customer Care's response Hi,

I'm really sorry to hear that.Please share your Card No. with contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help me track your e-mail.

-Bejoy
HDFC Bank Customer Assistance