[Resolved] HDFC Bank — credit card transaction - priority pass usage charge

satishvermatcs

Oct 17, 2017

Address: Bangalore, Karnataka, 560048

Hi team,

I have used my priority pass card which i got along with hdfc regalia card in bangalore's plaza premium lounge during august 2017. I used priority pass couple of times and i was not charged for that, may be some 25 rs or so. But this time, i charged very heavily close to 2000 inr for eating just idly and sambhar. I don't know the reason why i charged heavily this time.

If there is cap in using pp card then i should have got informed on that, neither lounge receptionist nor hdfc bank credit card division executive informed me on this.

Also, i did not receive any timely communication via sms, phone or mail on this. I mean if i should have been informed, then i should have not accessed the lounge.

I am very loyal customer of hdfc bank and always uses card and other facilities judiciously and never misuses any thing. Please check my cibil score, timely outstanding clearance record. Not even a single time, my name appeared in defaulter list.

I would request you to please revert the transaction which has been levied on me. Charge close to 2000 inr is really unethical and not justifiable.

Also, please inform customers right in advance, so that they will be prepared and take decision accordingly.

Pfa transaction screen shot, for your reference -

And also below details, to server better -
Card number - xxxx xxxx xxxx 5328
Dob - 04-dec-1983
Phone - [protected]

Hoping a quick resolution from you on this issue.

Was this information helpful?

No (0)

Yes (0)

Nov 21, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Oct 17, 2017

Updated by satishvermatcs Transaction Proof

Verified Support

Oct 21, 2017

HDFC Bank Customer Care's response Dear Customer,

We take this opportunity to clarify that if you are using any Domestic Lounge visits using priority pass then same will be charged at US $27 + GST as applicable effective from 25th May 2017. We wish to inform you that lounge access updates are intimated to the customer's vide Estatements / Bank's website. The website was also updated in the month of March 2017. Charges will be billed to your credit card statement within 90 days of Lounge visit. Any lounge visits out of priority pass network will be chargeable as per the discretion of the respective lounges. For further clarification on the features of the credit card please visit the below link. https://www.hdfcbank.com/personal/credit_card/regalia-card?id=gts8miq2&path=regalia-card.

-Bejoy
HDFC Bank Customer Assistance